Return and Refund Policy of HOMOEOCORP
The policies pertaining to homoeocorrection, refunds, cancellations, and shipping charges.
Every time a customer places an order, HOMOEOCORP helps process the right medications in accordance with the order and prescription and works to service the medications and products in the best conditions and without any damage. Additionally, we highly advise having the items examined when they are delivered.
Contents:
Table of Contents
Definition
Return Procedures
Medical Testing
Refund Procedures
Online Consultation
Shipping Fees
DEFINITION:
A “return” is when a customer returns a product they ordered through HOMOEOCORPportal. The subsequent circumstances may transpire and lead to a product return action:
1. The product or products you ordered are not what you received;
2. The delivered product or products are past or close to their expiration date (medications with a less than two-month expiration date are deemed to be close to expiration);
3. The delivered product or products were damaged during transit (do not accept any product that has a tampered seal):
Please take note: If the product you received is damaged, do not accept delivery of it. You can return the product for a refund if, upon opening the packaging, you find that it is damaged. Note this, please as it will relly on the specific products availability in such instances we provide a refund and return for every product
If, in the unlikely circumstances mentioned above, there is a problem with the order, we will be pleased to help and address your concern. After the product is delivered, you have two (2) days to submit a return request to our customer service. If the customer gets in touch with HOMOEOCORP after two days of delivery, HOMOEOCORP retains the right to cancel the return request.
When HOMOEOCORP receives your request for a return or refund, it will authenticate the request and determine its nature. HOMOEOCORP will start the Return and Refund procedure if it determines that the request is authentic. Only after receiving confirmation from the relevant vendor regarding the contents of the product related to that refund will HOMOEOCORP proceed with processing the refund.
If you make baseless and unfounded complaints about the products’ quality or content, HOMOEOCORP will take appropriate legal action against you, and you will be responsible for paying all of HOMOEOCORP’s costs in this regard.
Product Category: In accordance with HOMOEOCORP Return Policy, certain product categories that are designated as non-returnable on the product page are not eligible for returns.
Subject to the following requirements, returns are accepted:
1. Refund requests resulting from changes in prescription do not qualify for a refund in the following cases:
1. Product ordering errors are not eligible for a refund;
2. The product’s batch number must match the information on the invoice;
3. The product must be returned in its original manufacturer’s packaging, including its original price tags, labels, barcode, and invoice;
4. Only completely unopened products or strips may be returned.
2. RETURN PROCEDURE:
For information about returns, please visit www.homoeocorp.com/contactus.
2. Within 72 (seventy-two) business hours of receiving the complaint, the HOMEOCORP customer service team will investigate the customer’s claim.
3. Upon confirmation that the claim is legitimate and reasonable, HOMOEOCORP will arrange for the return of the product or products.
4. The product(s) must be packaged by the customer using the original manufacturer’s packaging.
5. The refund will be processed 30 (thirty) days after the reverse pick-up date, if necessary.
3. MEDICATION TEST: The following situations may result in a refund request for medical testing:
1. If the report has been contested and no proper justification—that is, reasonable clarification from HOMOEOCORP or the diagnostic center—has been offered; 2. If the patient report delivery deadline is missed by 72 (seventy-two) hours and no reason—that is, reasonable clarification from HOMOEOCORP or the diagnostic center—has been offered.
4. REFUND PROCESS: In each of the aforementioned situations, if the claim is determined to be legitimate, a refund will be given in the manner detailed below:
1. An order placed using an online wallet will be credited to the wallet;
2. An order placed using cash on delivery will have funds transferred back to the customer’s bank account.
5. ONLINE CONSULTATION: A customer may request a refund for an online consultation only if their question is not answered in a timely manner.
Within 72 (seventy-two) hours of submitting their inquiry or receiving a response, customers must file a refund request with HOMOEOCORP customer care. The customer support team at HOMOEOCORP will verify the refund request.
Should there be a legitimate refund, the customer’s bank account will be credited accordingly. After the date the refund request was submitted, the refund process must be finished in 30 (thirty) days.
6. SHIPPING DEDUCTIONS
When checking out, the cart section displays the estimated shipping costs, which are determined based on the order value. Please send an email to coustmercare@homoeocorp.avaomme.co.in with any additional shipping-related questions.
For additional information regarding refunds, send an email to customercare@homoeocorp.avaomme.co.in.
Order cancellation by the customer: The product may be canceled by the customer up until HOMOEOCORP ships it. Orders cannot be canceled after they have shipped.
Up until sample collection, the customer may cancel their order for a medical test.
Orders that HOMOEOCORP partners are unable to accept or service may need to be canceled. Your order could be canceled for a variety of reasons, such as the product or quantity you ordered not being available, or inaccurate or erroneous pricing information provided by our partners.
Orders that meet specific criteria for HOMOEOCORP to determine as “Bulk Orders” may also be canceled by HOMOEOCORP at its sole discretion. If any of the following conditions are met—which may not be all—an order is considered a “bulk order”:
i. The products ordered are not for personal consumption but are instead being purchased for commercial resale;
ii. The same product is ordered multiple times at the same address;
iii. The product is ordered in bulk quantities;
iv. The address provided in the order details is invalid;
v. Any improper methods were used to place the order.
For orders canceled in compliance with this policy, there won’t be any fees associated with it.